HaloPSA
👤 Paul Hamilton (An IT-support duo who built the ticket tool for their own clients, then bootstrapped 15 years while rivals sold to PE.)🌐 siteLinkedIn
For 15 years it was a boring UK helpdesk tool. Then Kaseya hiked Datto's prices and MSPs came looking for an exit.
Will it work? · our read
Patience compounds. Fifteen quiet years of product depth met a moment: Kaseya's price hikes handed Halo the MSPs. Real profit, real product — but the breakout leaned on a rival's own goal.
01How the money moves
MSP moves ticketing, billing + CRM into one PSA
→
Adds a seat for every technician it hires
→
Pays per agent, monthly, all-in
02The numbers
£48.8M ($62M)
FY25 turnover
CH filing
39%
operating margin
CH filing
$0
outside funding raised
getlatka
Latka guessed $13.9M revenue; the filed accounts show about $62M — roughly 4x off. Companies House SC216980
£48.8M ($62M) turnover FY25, 39% operating margin, $0 raised.
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(demo: preview the full teardown)Sourcesupdated · daily
Companies House SC216980 — FY25 medium-company accounts: £48.8M ($62M) turnover, 39% margin, 135 staff factIT Channel Oxygen — Paul Hamilton profile: NetHelpDesk origins, never took VC interviewHaloPSA — Introducing HaloPSA (25-year NetHelpDesk lineage, 2019 browser rewrite)GetLatka — revenue estimate $13.9M (est, about 4x below the filing) estr/msp — MSPs weighing HaloPSA against ConnectWise/Autotask after Kaseya price changes forum
Revenue is first-party: Halo Service Solutions Ltd (SC216980) filed medium-company statutory accounts showing £48.8M ($62M) turnover for the year ended 31 Mar 2025, 39% operating margin, 135 staff, up 64% YoY — so we ignore Latka's $13.9M estimate (about 4x too low). Founder-controlled (Paul Hamilton 73% per PSC), $0 outside funding; the "Hg majority stake" claim on some blogs is unverified and contradicted by the filing, so it is excluded. Hamilton's interview claims of "$100M revenue" and a "$2bn unsolicited offer" are founder-stated and later than the filing, so we did NOT use them as the headline number. The keyMove causality (Kaseya hikes drove the MSP exodus to Halo) is documented in r/msp, but the exact share Halo captured is our read [inference]. We never score you.