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My AskAI

AI customer-support SaaS · UK · founded 2023 · bootstrapped, 2 people
👤 Alex Rainey & Mike Heap (Rainey raised VC for Pluto travel insurance, then lost it in Covid. That taught him speed: he and Heap now ship lean and cheap.)🌐 siteLinkedIn

A VC-backed founder who lost his startup in Covid came back lean: 2 people, $40k MRR deflecting support tickets.

Will it work? · our read
Lean but exposed. Two people, $40k MRR at 82% margin — textbook capital efficiency. But they sell in the most crowded AI niche, built on Intercom and Zendesk, who own the customer.
01How the money moves
Install on Intercom / Zendesk
AI resolves tickets, escalates hard ones
Monthly SaaS + usage fee → $40K MRR
02The numbers
$40KStatedMRR · about $500K ARR
2025-07
the sentence on the pageBootstrapping to $40k MRR after his VC-backed startup failed - Indie Hackers Home Starting Up Case Studies DB Products Ideas DB
$40K
MRR · about $500K ARR
75K+
chats resolved / mo
82%
gross margin
Founder-disclosed, Indie Hackers, July 2025.
$40K MRR at 82% margin, from tiered SaaS plans plus usage.
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  • The CENTS scorecard — where it's strong, where it's soft
  • The founder's key move, and the counter-move
  • How it could die — the evidence, and how sure we are
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SourcesSources last checked 25 August 2026
Revenue ($40k MRR, about $500k ARR, 82% margin, 75k+ chats/mo, 2 people) is founder-disclosed in a July 2025 Indie Hackers interview — first-party but not audited. A third-party (Latka) lists a lower about $212k ARR; I anchor on the founder's figure and flag the gap. Rival market-presence bars and prices are our read (Intercom Fin's $0.99/resolution is documented). My AskAI did launch on Product Hunt (Feb/Apr/Dec 2023) but its growth is SEO-led, not launch buzz. We never score you.