ServiceM8
👤 Kim & Ben Ford (Kim bought a locksmith biz after an IT career, so the pain was firsthand. Son Ben, an engineer, coded the fix.)🌐 siteLinkedIn
A retired IT exec bought a locksmith shop, drowned in job paperwork, and had his engineer son code the way out.
Will it work? · our read
Durable underdog. A father-son team stayed bootstrapped and iOS-first while VC-funded giants entered trades software. Never huge, but 15 years on it is profitable, global, and still theirs.
01How the money moves
Trade business signs up for a flat monthly plan
→
Runs quotes, scheduling and invoicing in the app
→
Pays the subscription; ServiceM8 also earns a markup on card payments and SMS
02The numbers
$50B+
jobs billed in-app
site
50M+
jobs managed
site
40+
countries live
site
Jobs billed is customer GMV, not ServiceM8 revenue. servicem8.com
About $4-5M/yr (est.) after 15 bootstrapped years.
🔒
The facts are free. The judgment is for members.
You've seen how the money moves, the numbers, and every source — free, on all 365 cases, always. Members get the part you can't look up: why it won · where the moat really is · how it dies · how it beats its rivals — plus the 🚀 launchpad prompt that turns any case into a plan for your business.
Sources stay public, always · cancel anytime · 14-day refund
(demo: preview the full teardown)Sourcesupdated · daily
ServiceM8 — About: first-party metrics and origin storyServiceM8 — Pricing: flat monthly plans, unlimited usersServiceM8 — Our iOS focus (Apple-only strategy)ServiceM8 PR — "$2M of iPhones for tradies" programGrowjo — third-party revenue estimate (about $2M)
Revenue is NOT disclosed by ServiceM8 (private, unfunded). The dollar figure is a third-party estimate that varies by tracker — Growjo currently shows about $2M; Tracxn/LeadIQ about $3.8M; RocketReach about $5M — and likely understates a business with 50M+ jobs and $50B+ billed over 15 years, so it is marked EST/unverified. The $50B is customer jobs billed (GMV), NOT ServiceM8 own revenue. First-party from servicem8.com: founding 2009 / first release 2010, Darwin AU, bootstrapped and unfunded, the locksmith origin, the iOS-only strategy and 50M / $50B / 40-country metrics. Kim Ford is the founder who bought the locksmith business; son Ben (engineer) co-built it, and the CEO title varies across sources. Thin competition is NOT claimed here: trades field-service is crowded (Jobber, Housecall Pro, ServiceTitan) and ServiceM8 is the bootstrapped holdout. Competitor prices are approximate public ranges. We never score you.